Terms and Conditions
1. Scope and Contract Documents
1.1 These Terms and Conditions apply to sales, deliveries and services supplied by Polaris Sauna Ltd. (“Polaris Sauna”, “we”, “us”) to our customers (“Customer”).
1.2 A “Consumer” is an individual acting wholly or mainly outside that individual’s trade, business, craft or profession.
A “Business Customer” is any other customer.
1.3 Depending on the order, the contract may consist of these Terms and Conditions together with the applicable product information, accepted quotation or order confirmation, selected scope of services, written product specification and any applicable Shipping Policy or Returns & Refunds Policy.
1.4 Where an individual quotation or order confirmation has been issued, it takes precedence over these general Terms in relation to the agreed product, configuration, price, delivery arrangement and project-specific scope.
1.5 Photographs, illustrations, display models and general marketing material are intended to provide a reasonable representation of our products. Natural materials, manufacturing processes and individual configurations may result in reasonable variations.
Any product-specific specification expressly agreed as part of an order remains binding.
1.6 Nothing in these Terms excludes, restricts or replaces any mandatory statutory right or remedy available to a Consumer.
2. Products, Specifications and Natural Materials
2.1 Product Specifications
The Customer should carefully check the agreed product, dimensions, layout, configuration, finish, glazing, heater or stove, accessories and other specifications shown in the applicable quotation, product information or order confirmation before confirming an order.
Customer-requested changes after an order has been confirmed require written agreement and may affect price, production, lead time and delivery or installation arrangements.
2.2 Made-to-Order and Individually Configured Products
Many of our saunas, hot tubs, cold plunges and similar products are manufactured, ordered or configured to the Customer’s individual specification.
Depending on the product, this may include dimensions, layout, timber or finish, glazing, heater or stove, controls, lighting, doors, openings, bench configuration, accessories or other selected features.
Where goods are non-prefabricated and made on the basis of an individual choice or decision by the Consumer, or are clearly personalised, the statutory change-of-mind cancellation right does not apply in accordance with applicable law.
The availability of a product through our website or online shop does not in itself mean that the product is a standard or non-customised product.
Where a statutory cancellation right applies, that right remains unaffected by these Terms.
2.3 Natural Materials
Saunas, hot tubs, cold plunges and related products may contain natural timber and other natural materials.
Timber may naturally vary in colour, grain, texture and density and may contain knots, resin pockets and similar natural characteristics.
Timber may also expand, shrink, move, weather, fade, grey or develop minor surface checking as a result of temperature, humidity, use and outdoor exposure.
These natural characteristics are not defects where they do not materially affect contractual conformity, safety, structural integrity, watertightness or the intended function of the product.
This does not exclude responsibility for defective materials or workmanship.
2.4 Performance Information
Heating times, operating temperatures, energy consumption, cooling times and similar performance information are approximate or indicative unless a specific performance requirement has expressly been agreed in writing.
Actual performance may vary depending on factors including product size, starting temperature, heater or stove output, electrical supply, outdoor conditions, ventilation, fuel quality, insulation, water volume, installation, maintenance and use.
3. Orders and Contract Conclusion
3.1 Website listings, product pages, brochures, correspondence and quotations do not by themselves constitute acceptance of an order by Polaris Sauna.
3.2 A contract is formed when Polaris Sauna accepts or confirms the Customer’s order or, where a quotation has been issued, when Polaris Sauna accepts the Customer’s signed or emailed acceptance or applicable deposit.
3.3 Polaris Sauna may decline an order before acceptance, including where a product is unavailable, an obvious pricing or specification error has occurred, the requested installation cannot reasonably be carried out or the proposed use or site presents material technical or safety concerns.
4. Prices, Deposits, Payment and Retention of Title
4.1 Prices
Prices are stated in Euro and include VAT where stated.
Any delivery, installation, crane, foundation or other additional charge is included only where expressly stated.
4.2 Online-Shop Orders
Orders paid in full through the online shop are subject to the price and payment arrangements displayed during checkout and to applicable consumer law.
4.3 Quotation and Deposit Orders
Where a quotation or order confirmation contains specific payment terms, those payment terms apply subject to mandatory applicable law.
Unless otherwise stated, Polaris Sauna may require a 40% deposit when the order is confirmed.
Receipt of the deposit authorises Polaris Sauna to proceed with supplier orders, allocation of materials, procurement, production scheduling, manufacture and transport planning in accordance with the agreed specification.
For Consumer orders, the timing of any remaining balance is subject to applicable mandatory consumer law.
For Business Customers, unless otherwise stated in the quotation, the remaining 60% is payable when the goods are ready for the agreed delivery stage and before delivery.
4.4 Outstanding Amounts
Polaris Sauna may suspend services, installation or other performance where a payment that has lawfully become due remains unpaid, subject to reasonable notice where appropriate.
4.5 Retention of Title
Ownership of goods remains with Polaris Sauna until full payment has been received, to the extent permitted by law.
Nothing in this section affects a Consumer’s mandatory right to withhold payment where applicable.
5. Order Changes and Voluntary Cancellation
5.1 Once an order has been confirmed, supplier procurement, allocation of materials, production scheduling, manufacture or other commitments relating to the order may begin without further notice.
5.2 Changes requested by the Customer after confirmation require written agreement.
Such changes may affect the price, production schedule, lead time, transport arrangements and installation date.
5.3 Where no statutory cancellation right or other mandatory right applies, a confirmed order is not cancellable solely because the Customer changes their mind, particularly where procurement, manufacture or production has already begun.
5.4 Polaris Sauna may nevertheless agree to a voluntary cancellation or amendment.
Any such agreement must be confirmed in writing and may take account of reasonable, evidenced and proportionate costs and commitments that cannot reasonably be recovered.
5.5 A deposit is not automatically treated as a cancellation penalty.
Nothing in this section restricts any statutory cancellation or other mandatory right applicable to the particular contract.
6. Lead Times and Delivery
6.1 Approximate Lead Times
Unless expressly confirmed otherwise in writing, all production, procurement, manufacturing, shipping, delivery and installation lead times provided by Polaris Sauna are approximate estimates only.
This applies to lead times stated on our website, product pages, quotations, emails, messages or other correspondence.
For example, a stated lead time of “approximately 8–10 weeks” is an estimate based on the information reasonably available at that time and is not a guaranteed delivery or installation date.
6.2 Variation of Lead Times
Actual lead times may be shorter or longer than originally estimated.
They may be affected by circumstances including:
- manufacturer production schedules;
- supplier capacity;
- availability of materials or components;
- customer-requested changes;
- transport availability;
- freight or logistics delays;
- customs or border procedures;
- weather;
- access conditions;
- delays involving third parties; or
- other circumstances affecting production, transport or installation.
A variation from an approximate lead time does not by itself mean that a guaranteed delivery date has been missed.
6.3 Confirmed Delivery or Installation Dates
Where Polaris Sauna subsequently confirms a specific delivery or installation date, that date supersedes earlier approximate scheduling information for that stage of the order.
A date is not described as guaranteed merely because an expected or planned date has been communicated.
Nothing in this section affects any mandatory statutory right relating to delivery or any date that is legally treated as essential in the circumstances.
6.4 Customer Updates
Polaris Sauna will take reasonable steps to keep the Customer informed where a material change to the anticipated delivery or installation schedule becomes known.
6.5 Delivery Details and Access
The Customer must provide complete and accurate delivery details.
The Customer must inform Polaris Sauna of material access restrictions known to the Customer, including narrow roads or entrances, weight restrictions, overhead cables, walls, buildings, trees, limited crane or HIAB access and similar obstacles.
6.6 Customer Delay and Failed Delivery
Where delivery, installation or other agreed work cannot proceed because of Customer delay, incorrect delivery information, unsuitable access, an unavailable Customer or representative, or an unprepared site, reasonable additional costs directly resulting from this may be charged.
These may include additional transport, storage, handling, crane, lifting, labour or return-visit costs.
Where reasonably possible, the Customer will be informed of such additional charges before they are incurred.
Where the Customer cannot accept goods when reasonably ready for delivery, reasonable storage and subsequent transport costs may apply.
Further delivery information may be contained in the applicable Shipping Policy or quotation.
7. Installation, Access and Foundations
7.1 Installation Scope
Installation is included only where expressly stated in the quotation or order confirmation.
Where installation is included, Polaris Sauna will perform the agreed work with reasonable care and skill and in accordance with applicable requirements and relevant manufacturer instructions.
Items not expressly included remain outside the agreed installation scope.
7.2 Customer Site Preparation
Unless expressly included in the agreed scope, the Customer is responsible for providing:
- safe and unobstructed access;
- adequate working space;
- a stable, level and suitably sized completed foundation or base;
- appropriate drainage and site preparation; and
- suitable access for required transport or lifting equipment.
7.3 Crane, HIAB and Specialist Access
Where a crane, HIAB or other specialist lifting equipment is required, such services are included only where expressly stated.
The Customer must disclose known conditions that may materially affect access or lifting.
Where delivery or installation cannot proceed because the actual site conditions differ materially from the information provided, reasonable additional transport, lifting, labour, storage or return-visit costs may apply.
7.4 Ground Conditions and Foundations
Ground and subsoil conditions cannot always be fully assessed before work begins.
Hidden rock, concrete, existing foundations, tree roots, underground services, drainage, unstable ground or other concealed conditions may affect or prevent the proposed foundation solution.
Where unforeseen ground conditions require an alternative method or additional work, Polaris Sauna will normally seek the Customer’s approval before carrying out additional chargeable work.
Reasonable costs relating to work already carried out before an unforeseen obstruction or condition became apparent may remain payable.
Unless a detailed assessment of ground or subsoil conditions is expressly included in Polaris Sauna’s agreed scope, Polaris Sauna does not warrant unknown or concealed ground or subsoil conditions.
Nothing in this clause excludes responsibility for foundation work actually designed or carried out by Polaris Sauna to the extent such responsibility arises under applicable law.
8. Intended Use, Permissions and Site Requirements
8.1 Intended Use
The Customer must inform Polaris Sauna where a product is intended for commercial, professional, rental, hospitality, workplace, public or shared use rather than normal private residential use.
Different technical, regulatory, warranty or service requirements may apply.
8.2 Permissions and Approvals
Unless expressly included in the agreed scope, the Customer is responsible for determining and obtaining any planning permission, building-control approval, fire-safety approval, insurance approval, licence, certificate or other site-specific approval required for the installation or intended use.
8.3 Professional Advice
Polaris Sauna does not provide legal, planning, building-control, structural-engineering or fire-safety advice unless expressly agreed as a separate professional service.
Where specialist advice is required, the Customer should obtain advice from the relevant authority or appropriately qualified professional.
8.4 Safety Requirements
The installation location must permit compliance with applicable manufacturer requirements relating to matters such as clearances, ventilation, floor protection, chimney installation and safe operation.
8.5 Unsafe or Unsuitable Sites
Polaris Sauna may postpone installation where site conditions reasonably appear unsafe, unsuitable or materially different from the information provided.
Nothing in this section transfers to the Customer any legal obligation that applies directly to Polaris Sauna in respect of work performed by Polaris Sauna.
9. Electrical Work, Heaters and Commissioning
9.1 Polaris Sauna Electrical Scope
Where included in the agreed installation scope, Polaris Sauna may:
- mechanically install electrical equipment;
- route manufacturer-supplied sensor or data cables; and
- install supplied 12 V or 24 V extra-low-voltage lighting and accessories.
9.2 Mains Electrical Work
Polaris Sauna does not carry out 230 V or 400 V mains electrical wiring or final mains connections and does not connect equipment to the property’s mains electrical installation.
9.3 Customer’s Electrician
The Customer is responsible for arranging an appropriately qualified electrician to carry out all work outside Polaris Sauna’s electrical scope, including where applicable:
- assessment of the electrical supply;
- electrical supply cables;
- protective devices;
- mains electrical connections;
- final connection of control or sensor wiring where required;
- electrical testing;
- certification; and
- final electrical commissioning.
Where legally required in the Republic of Ireland, Restricted Electrical Works must be performed by a Registered Electrical Contractor (REC).
9.4 Use Before Commissioning
Mains-powered electrical equipment must not be operated until the relevant electrical installation, testing and commissioning have been completed.
Mechanical placement or installation of electrical equipment by Polaris Sauna does not constitute certification or commissioning of the Customer’s mains electrical installation.
9.5 Wood-Burning Equipment
Where included in the agreed scope, Polaris Sauna may mechanically install wood-burning heaters, stoves and chimney components.
Applicable manufacturer requirements relating to clearances, ventilation, floor protection and installation must be observed.
Unless expressly included, Polaris Sauna’s installation does not constitute confirmation that all site-specific planning, building-control, fire-safety, insurance or other regulatory requirements have been satisfied.
10. Statutory Cancellation, Returns and Refunds
10.1 Application
Statutory change-of-mind cancellation rights apply only where provided by applicable consumer law.
10.2 Made-to-Order and Personalised Goods
The statutory change-of-mind cancellation right does not apply where an applicable statutory exception applies.
In particular, it does not apply to goods that are non-prefabricated and made on the basis of an individual choice or decision by the Consumer, or goods that are clearly personalised.
This may apply to individually configured or manufactured saunas, hot tubs, cold plunges and similar products depending on the actual product and specification ordered.
10.3 Where a Cancellation Right Applies
Where a statutory cancellation right applies to goods purchased under a qualifying distance or off-premises contract, the cancellation period is normally 14 days beginning on the day the Consumer acquires physical possession of the goods.
Different statutory periods may apply in particular circumstances.
10.4 Exercising the Right
Where a statutory cancellation right applies, the Consumer must notify Polaris Sauna of the decision to cancel within the applicable cancellation period by an unequivocal statement.
Notification may be sent to:
Polaris Sauna Ltd.
The Campion, Marina Village
Greystones, Co. Wicklow, A63 PE06
Ireland
Email: [email protected]
The Model Cancellation Form at the end of these Terms may be used but is not obligatory.
10.5 Return of Goods
Where a valid statutory cancellation right has been exercised and Polaris Sauna is not required or has not agreed to collect the goods, the Consumer must return or hand over the goods within the period required by applicable law.
Where legally applicable and properly disclosed, the Consumer bears the direct cost of returning the goods.
Large goods such as saunas, hot tubs and cold plunges may require specialist transport and cannot normally be returned through ordinary postal services.
Any information required by law concerning the cost of returning such goods forms part of the applicable pre-contract cancellation information.
10.6 Diminished Value
Where permitted by law, the Consumer may be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
For large outdoor wellness products, assembly, installation, connection, filling, commissioning, use, modification or dismantling may materially affect value.
Depending on the product, this may include damage or loss involving roofing materials, membranes, sealing materials, fixings, trims, pipework, finishes or timber components with fixing holes.
Any assessment of diminished value will be based on the actual condition of the goods and the actual reduction in value. No automatic fixed restocking charge applies under this provision.
10.7 Refunds
Following a valid statutory cancellation, Polaris Sauna will reimburse amounts required by applicable law.
Where legally permitted, reimbursement may be withheld until the goods have been received back or the Consumer provides evidence that they have been returned, unless Polaris Sauna has offered or is required to collect them.
10.8 Services During a Cancellation Period
Where a Consumer asks Polaris Sauna to begin a separate service during an applicable statutory cancellation period, any express request, acknowledgement and proportionate payment relating to work completed during that period will be dealt with in accordance with applicable consumer law.
Where required, the Consumer’s express request will be obtained on a durable medium before the relevant service begins.
10.9 Faulty or Non-Conforming Goods
Change-of-mind cancellation is separate from statutory rights relating to goods or services that are faulty, damaged, incorrectly supplied or otherwise do not conform to the contract.
Nothing in this section limits mandatory Consumer rights.
11. Statutory Rights, Manufacturer Warranties and After-Sales Service
11.1 Statutory Consumer Rights
Nothing in these Terms excludes, restricts or replaces statutory rights or remedies available to Consumers under applicable law.
Where goods or services do not conform to the contract, Polaris Sauna remains responsible for any remedy that applicable law requires Polaris Sauna to provide.
11.2 Manufacturer Warranties
Individual products or components may be covered by a manufacturer warranty.
The scope, duration and conditions of a manufacturer warranty depend on the relevant product, component, manufacturer and intended use.
Manufacturer warranties are additional to and do not replace statutory Consumer rights.
Polaris Sauna will reasonably assist Customers with eligible manufacturer warranty claims relating to products purchased from Polaris Sauna.
11.3 Complimentary One-Year On-Site Repair Service
In addition to statutory Consumer rights, Polaris Sauna provides the following voluntary after-sales service for eligible products.
Guarantor:
Polaris Sauna Ltd.
The Campion, Marina Village
Greystones, Co. Wicklow, A63 PE06, Ireland
Email: [email protected]
Phone: +353 89 223 5349
Eligible products:
Saunas, hot tubs, cold plunges and associated equipment purchased directly from Polaris Sauna for normal private residential use.
Territory:
Mainland Republic of Ireland.
Period:
12 months beginning on the date of delivery.
The service covers reasonable Polaris Sauna travel and labour for an on-site inspection or repair where an eligible issue reasonably requires on-site attendance.
Customers may request assistance by contacting Polaris Sauna using the details above and providing the order details and a description of the issue.
Where reasonably appropriate, Polaris Sauna may initially investigate an issue by telephone, email, photographs, video or other remote diagnostic information before arranging an on-site visit.
Remote assessment does not restrict or delay any statutory remedy to which the Consumer is entitled.
The service does not cover routine maintenance, cleaning, consumable replacement, normal adjustment or issues caused by circumstances described in Section 12.
Electrical work that legally requires a qualified electrician or Registered Electrical Contractor remains outside Polaris Sauna’s electrical installation scope.
Attendance outside mainland Republic of Ireland, including islands and Northern Ireland, is not included in this complimentary service and may be separately agreed.
This voluntary service is additional to statutory Consumer remedies. Statutory remedies remain available free of charge where required by law and are not affected by this service.
11.4 Commercial, Rental and Shared Use
The complimentary private residential On-Site Repair Service does not apply to commercial, professional, rental, hospitality, workplace, public or shared-use installations.
Any additional commercial warranty or service arrangement applies only where stated in the applicable quotation or agreement.
12. Use, Care and Maintenance
12.1 General Use and Maintenance
The Customer must use and maintain products in accordance with supplied safety, operation, care and maintenance information and applicable manufacturer instructions.
12.2 Known Faults and Safety Issues
A product should not continue to be used where a known fault or safety issue could reasonably increase damage or create a risk to people or property.
12.3 Causes Outside Polaris Sauna’s Responsibility
To the extent permitted by law, Polaris Sauna is not responsible for a problem to the extent that it was caused or materially contributed to by circumstances including:
- normal wear and tear;
- normal natural timber movement, ageing or weathering;
- improper, negligent, excessive or unintended use;
- accidental or external damage;
- an unsuitable, unstable or unlevel foundation not supplied by Polaris Sauna;
- incorrect installation or modification by the Customer or an unrelated third party;
- electrical work not correctly completed, tested or commissioned;
- unauthorised alteration or repair;
- failure to follow safety, operation, care or maintenance instructions;
- inadequate drainage or ventilation;
- failure to maintain exterior timber where maintenance is required;
- inappropriate water chemistry;
- contamination, scale or corrosion;
- failure to clean or replace filters as required;
- freezing where appropriate frost-protection or winterisation procedures have not been followed; or
- external events outside Polaris Sauna’s reasonable control.
These exclusions apply only to the extent that the relevant circumstance caused or contributed to the particular problem.
They do not exclude responsibility for an unrelated defect in goods or work supplied by Polaris Sauna.
12.4 Reporting Problems
The Customer should contact Polaris Sauna promptly after discovering a possible problem.
Polaris Sauna may reasonably request information necessary to investigate an issue, including photographs, videos, product details or serial numbers.
12.5 Third-Party Repairs
Where reimbursement for third-party repair work will be sought from Polaris Sauna, the Customer should normally provide Polaris Sauna with a reasonable opportunity to inspect and remedy the issue first.
This does not apply where immediate action by another person is reasonably necessary to prevent injury or serious property damage.
12.6 Non-Covered Visits
Where a Customer voluntarily requests an on-site visit and the issue is found to fall outside any statutory remedy, applicable warranty or included service commitment, Polaris Sauna may offer inspection or repair as a chargeable service.
Any charge for such a visit will be communicated before the chargeable visit is agreed.
Nothing in this section permits Polaris Sauna to charge a Consumer for a remedy that applicable consumer law requires Polaris Sauna to provide free of charge.
13. Liability
13.1 Polaris Sauna’s Responsibility
Polaris Sauna is responsible for performing its expressly agreed services with reasonable care and skill and in accordance with applicable law.
13.2 Excluded Causes
To the extent permitted by law, Polaris Sauna is not responsible for loss or damage to the extent it was caused or materially contributed to by:
- improper, negligent or unsafe use;
- work performed by the Customer or an unrelated third party;
- an unsuitable or inadequately prepared site outside Polaris Sauna’s agreed scope;
- undisclosed site conditions;
- mains electrical work outside Polaris Sauna’s agreed scope;
- failure to obtain required site-specific permissions or approvals for which the Customer is responsible;
- failure to follow safety, operating or maintenance instructions; or
- unauthorised alteration or repair.
13.3 Third-Party Installation
Self-installation or third-party installation does not by itself exclude responsibility for an unrelated defect in goods supplied by Polaris Sauna.
13.4 Liability That Cannot Be Excluded
Nothing in these Terms excludes or limits:
- mandatory Consumer rights;
- liability for death or personal injury caused by negligence;
- liability for fraud or fraudulent misrepresentation; or
- any other liability that cannot lawfully be excluded or limited.
13.5 Business Customers
For Business Customers only and to the extent permitted by law, Polaris Sauna is not liable for indirect or consequential loss, loss of profit, revenue, opportunity, use or business interruption.
Any additional project-specific limitation applicable to a Business Customer may be stated in the applicable quotation or agreement.
14. Events Outside Reasonable Control
Polaris Sauna is not responsible for delay or failure to perform to the extent caused by circumstances outside its reasonable control.
Such circumstances may include significant supplier or manufacturing disruption, shortages of materials or components, transport disruption, industrial action, severe weather, natural disasters, governmental measures or similar events.
Polaris Sauna will take reasonable steps to mitigate the effects of such circumstances and, where materially relevant, keep the Customer reasonably informed.
Nothing in this section affects mandatory statutory Consumer rights, including mandatory rights relating to delayed delivery.
15. Communications and Complaints
Communications relating to an order may be sent by email or in writing using the latest contact details supplied by the Customer.
The Customer should ensure that contact and delivery information supplied to Polaris Sauna remains accurate.
Questions, after-sales requests or complaints may be sent to:
Polaris Sauna Ltd.
The Campion, Marina Village
Greystones, Co. Wicklow, A63 PE06
Ireland
Email: [email protected]
Phone: +353 89 223 5349
16. Governing Law, Interpretation and Changes
16.1 Governing Law
These Terms and Conditions are governed by Irish law.
16.2 Consumer Protection
Consumers retain any mandatory protection provided by applicable law, including mandatory rights relating to jurisdiction or the law applicable at their habitual residence.
16.3 Business Customers
For Business Customers only, the courts of Ireland have exclusive jurisdiction to the extent permitted by law.
16.4 Severability
If any provision of these Terms is invalid or unenforceable, the remaining provisions continue in effect.
16.5 Applicable Version
The version of these Terms in force when the relevant contract is concluded applies to that contract.
Any later amendment applies to future contracts only unless otherwise expressly agreed or required by applicable law.
Model Cancellation Form
Complete and return this form only if you wish to cancel a contract where a statutory cancellation right applies.
To:
Polaris Sauna Ltd.
The Campion, Marina Village
Greystones, Co. Wicklow, A63 PE06
Ireland
Email: [email protected]
I/We hereby give notice that I/we cancel my/our contract of sale of the following goods / for the provision of the following service:
____________________________________________________________
____________________________________________________________
Ordered on / received on:
____________________________________________________________
Name of Consumer(s):
____________________________________________________________
Address of Consumer(s):
____________________________________________________________
____________________________________________________________
Signature of Consumer(s)
(only if this form is submitted on paper)
____________________________________________________________
Date:
____________________________________________________________
Last updated: 12/01/2026