Terms and Conditions

1. Scope

These Terms and Conditions apply to all sales, deliveries and services provided by Polaris Sauna. By placing an order, the Customer accepts these Terms and Conditions as binding. Deviating terms of the Customer shall not apply unless expressly confirmed in writing by Polaris Sauna.

2. Product Characteristics

Saunas and sauna accessories are made of natural materials. Wood may show variations in colour, grain, knots, cracks or warping due to natural processes. These variations do not constitute defects and shall not give rise to warranty claims.

3. Contract Conclusion

A purchase agreement is concluded once Polaris Sauna confirms the Customer’s order by e-mail. Polaris Sauna reserves the right to refuse orders at its sole discretion.

4. Prices and Payment

All prices are stated in Euro and include VAT unless otherwise specified. Payment is due immediately upon conclusion of the contract. Accepted payment methods are bank transfer, credit card, and PayPal.

4.1 Deposit Payment Option
For selected products, Polaris Sauna offers a split payment option consisting of a 40% deposit upon order confirmation and 60% prior to delivery.
Products eligible for this payment method are clearly marked on their respective product pages.
Customers may also contact Polaris Sauna directly to receive an individual offer including customised adjustments and the payment option.

5. Retention of Title

Ownership of the goods remains with Polaris Sauna until full payment has been received.

6. Delivery and Shipping

The terms of delivery and shipping are regulated separately in our Shipping Policy. These form an integral part of this contract.

7. Returns and Refunds

The terms for returns, refunds and the right of withdrawal are regulated separately in our Returns & Refunds Policy. These form an integral part of this contract.

8. Installation and Accessibility

Installation services are provided under the condition that the installation site is freely accessible and can be reached without the use of extraordinary equipment unless otherwise agreed.

Where delivery and installation require lifting the sauna into the garden with a crane, Polaris Sauna offers a crane service subject to additional costs. The Customer shall ensure that there is sufficient space for the crane to be positioned and that it is technically feasible to lift the sauna over the house or other obstacles. The costs for the crane service will be communicated in advance and invoiced separately. If crane delivery is required but cannot be carried out due to site conditions, Polaris Sauna reserves the right to refuse installation and to charge the Customer for any costs incurred.

The Customer is responsible for ensuring unobstructed access and sufficient space for delivery and assembly. The Customer must also ensure that the foundation or surface is level, stable and suitable for the installation.

9. Planning Permission and Electrical Connection

It is the sole responsibility of the customer to ensure compliance with all local planning and building regulations before installing a sauna or related product. Polaris Sauna Ltd does not provide legal advice and cannot guarantee whether planning permission is required in your specific case. Customers are advised to confirm requirements with their local planning authority prior to installation.

All electrical connections for saunas and related equipment must be carried out by a certified electrician. Polaris Sauna Ltd shall not be held liable for any delays, costs, damages, or issues arising from a customer’s failure to obtain the necessary permissions or to ensure professional installation of electrical components.

10. Warranty

Statutory warranty rights under Irish law apply. The warranty period is two years from delivery. Polaris Sauna may, at its discretion, remedy defects either by repair or replacement.

11. Liability

Polaris Sauna shall not be liable for damages resulting from improper use, self-installation by the Customer, or modifications carried out by third parties. Liability is limited to the value of the purchased goods, except in cases of intent, gross negligence or personal injury.

12. Force Majeure

Polaris Sauna shall not be liable for delays or failures in performance caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, shortages of raw materials, transport disruptions, or government actions.

13. Communication

Notices and declarations shall be valid if made in writing or by e-mail to the addresses provided by the Customer during the order process.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Ireland. The courts of Ireland shall have exclusive jurisdiction over any disputes arising from or in connection with these Terms and Conditions.

15. Severability

If any provision of these Terms and Conditions is or becomes invalid, the remaining provisions shall remain unaffected.

16. Amendments

Polaris Sauna reserves the right to amend these Terms and Conditions. Customers will be informed of changes in due time.

Final Provisions

If any provision of these T&C is deemed invalid, the validity of the remaining provisions remains unaffected. Changes to the T&C will be communicated in writing and are deemed accepted if the Customer does not object within four weeks.

Polaris Sauna Ltd.
The Campion, Marina Village
Greystones
info@polaris-sauna.ie
+353 892235349

Last updated: 14/09/2025