☆   Irish-based sauna specialist              ☆   Founder-led · 15 years project experience           ☆   Personal advice & local support

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After Sales & Support

Buying a sauna, hot tub or cold plunge is a long-term investment. What truly matters is what happens after delivery.

At Polaris Sauna, our relationship with you does not end when the product arrives. We remain your direct partner for everything related to your wellness product for years to come.

Your point of contact after delivery

After delivery, you do not need to contact manufacturers in Estonia, Finland or any other country.

You contact Polaris Sauna in Ireland.

We coordinate everything for you:

No call centres. No ticket systems. No language barriers. You deal directly with us.

Fast, pragmatic support when you need it

If an issue occurs, you can expect a quick and practical response from us. We treat support requests with priority and guide you step by step until the situation is resolved.

You are never left alone trying to figure things out yourself.

How support works in practice

If you experience an issue:

  1. You contact Polaris Sauna.
  2. We assess the situation together with you.
  3. We coordinate directly with the manufacturer if required.
  4. We organise spare parts, replacements or technical clarification.
  5. We guide you until the issue is resolved.

In many cases, questions can be clarified quickly by phone or email without unnecessary delays.

Support with installation and contractors

Many questions that arise are related to installation, electrical connection or setup by third-party contractors.

We are happy to clarify technical questions together with:

This avoids misunderstandings and ensures the product operates as intended.

Manufacturer warranties and statutory rights

All products are covered by your statutory consumer or commercial rights as defined in our Terms and Conditions.

In addition, many components are covered by manufacturer warranties depending on the product and brand. Some heaters and components come with manufacturer warranties exceeding two years for private use.

Full legal details can be found in our Terms and Conditions.

This page explains how we support you in practice when you need assistance.

EU-made components and long-term serviceability

The vast majority of our products and components are manufactured within the European Union by established sauna and heater manufacturers.

This ensures:

Typical spare parts that remain available over time include, for example:

For selected components, we also keep commonly required parts available in Ireland to reduce waiting times.

Availability and delivery times depend on the specific component and manufacturer.

Support for private and commercial customers

Our after-sales support applies equally to:

Commercial clients particularly benefit from having a reliable Irish partner who understands the technical setup and can coordinate efficiently when something requires attention.

Not just a product supplier

Many companies sell saunas online across Europe. If something goes wrong, customers often find themselves dealing with unknown contacts abroad.

Polaris Sauna is different.

We are based in Ireland and remain responsible as your partner after the sale.

Why this matters

A sauna or cold plunge consists of multiple technical components and natural materials. Over years of use, questions can arise.

What matters is not whether something can happen, but how easily it can be resolved.

This is where our after-sales support makes the difference.

In summary

After delivery, you are not dealing with manufacturers in different countries.

You deal with Polaris Sauna.

We take care of the rest.